Privacy Policy

Privacy Policy

Marlands Animal Hospital respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws in South Africa.

1. Information We Collect

We may collect and process the following personal information:

• Full name and contact details (phone number, email address)
• Physical address
• Pet information and medical history
• Payment and billing details
• Any other information you provide when contacting or visiting us

2. How We Use Your Information

Your information is used to:

• Provide veterinary care and related services
• Schedule and manage appointments
• Communicate with you regarding your pet’s health and treatment
• Process payments and maintain records
• Improve our services and customer experience

3. Sharing of Information

We do not sell or rent your personal information. Your information may only be shared:

• With veterinary professionals involved in your pet’s care
• When required by law
• With trusted service providers who assist in operating our business, under strict confidentiality

4. Protection of Information

We take reasonable and appropriate measures to safeguard your personal information from loss, misuse, or unauthorized access.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Withdraw consent where applicable

6. Contact Details

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Marlands Animal Hospital
📞 010 825 0355 / 062 802 2323
📧 reception@marlandsvet.co.za
📍 28 Fourth Avenue, Marlands

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted and effective upon publication.